Terms of Service
1. Provider and agreement
These Terms govern the Kleos Club website, waitlist, early-access reservation, onboarding, and membership-recovery service. The provider is TECHTURN INFORMATION TECHNOLOGY SOLUTIONS, trading as Tech Turn Technology, Philippines. A person acting for a business confirms authority to bind it.
2. Business service
Kleos Club is offered to gyms, studios, and other authorised business customers. It is not offered directly to individual gym members. The customer controls its membership decisions, communications, pricing, collections, and legal notices.
3. Orders and service scope
Paid or production service begins under an accepted order, subscription, quotation, or onboarding confirmation that identifies the plan, capacity, features, fees, term, and support. Product screens and demos describe intended functionality but do not expand an accepted order.
4. Early-access reservation
The US$19 reservation secures a place in the available early-access cohort and is applied as first-month credit if the customer continues. Refund eligibility and process are governed by the published Refund Policy. Payment-provider terms and dispute procedures also apply.
5. Customer responsibilities
- Provide accurate, authorised data and maintain a lawful basis for all member records and communications.
- Designate authorised users and protect account credentials.
- Review import results, classifications, priorities, messages, payment states, and recovery reports before relying on them.
- Handle member objections, corrections, opt-outs, disputes, and legal notices.
- Maintain source records and backups appropriate to the business.
6. Prohibited use
The service must not be used for unlawful surveillance, harassment, deceptive communications, unauthorised collections, discrimination, access without authority, malware, or processing that violates privacy, consumer, communications, employment, or payment laws.
7. Data imports and accuracy
Kleos Club processes the information supplied by the customer. Import validation can identify common structural issues but cannot guarantee that source data is complete, current, lawful, or accurate. The customer must resolve exceptions and confirm results.
8. Recommendations and automation
Priorities, suggested timing, and scripts are operational recommendations. They do not replace customer judgment. Staff must review communications and payment actions before sending or recording them. Kleos Club does not make membership, credit, or legal decisions for the customer.
9. Fees and taxes
Fees are stated in US dollars unless another currency is expressly stated. Applicable taxes, payment-provider charges, and currency-conversion fees may apply. Non-payment may result in suspension after reasonable notice.
10. Intellectual property
Kleos Club software, designs, workflows, documentation, trademarks, and reusable methods remain the provider's property. The customer receives a limited, non-exclusive, non-transferable right to use the subscribed service for its internal business operations during the active term.
11. Customer data
The customer retains rights in its data and grants the provider permission to process it to operate, secure, support, and improve the service as permitted by the order, Privacy Notice, and applicable data-processing terms. Aggregated or de-identified information may be used for reliability and product analysis where it does not identify a customer or member.
12. Confidentiality
Each party must protect non-public information and use it only for the relationship, subject to standard exclusions for information already known, public, independently developed, or lawfully received, and lawful disclosure requirements.
13. Third-party services
The service may depend on hosting, email, analytics, payment, messaging, and other providers. Their availability, policies, limits, and changes are outside the provider's direct control and may require product or workflow changes.
14. Availability and changes
Early-access features may change as the product is tested and improved. Planned maintenance, incidents, third-party failures, or customer configuration may affect availability. Material changes to paid scope will be communicated through the account contact or an updated order.
15. Warranties and results
The provider will operate paid services with reasonable care and skill. Except for express commitments and rights that cannot lawfully be excluded, the service is provided without implied warranties. Recovery examples and projections are not guarantees; results depend on data quality, member behaviour, staff execution, pricing, market conditions, and other factors.
16. Liability
To the maximum extent permitted by law, neither party is liable for indirect, special, incidental, punitive, or consequential loss, or loss of profit, opportunity, goodwill, or data. The provider's aggregate liability is limited to fees paid for the affected service during the six months before the event, except where liability cannot lawfully be limited or an accepted order states otherwise.
17. Suspension and termination
The provider may suspend service for material non-payment, unlawful use, security risk, or material breach after notice where practicable. On termination, the customer must export needed records within the stated period. Accrued payment, confidentiality, ownership, liability, dispute, and data-handling provisions survive as necessary.
18. Electronic communications
Orders, approvals, reservations, notices, and records may be created and accepted electronically. The customer must keep its account contacts current.
19. Governing law
These Terms are governed by Philippine law, without limiting mandatory rights that cannot be waived. The parties will first attempt good-faith written resolution. Unless an accepted order states otherwise, disputes are subject to competent Philippine courts.
20. Contact and changes
Questions may be sent to [email protected]. Updated Terms will be posted with a revised effective date and will not retroactively change an accepted order unless required by law or agreed by the parties.